Employee Portal - CSIR SPME System

Contact Information

How to reach our support team

Email Support

For technical issues, questions, or assistance with the Employee Portal:

info@csirstrategicplan.org

Support Hours

When support is available

Regular Support Hours

Monday - Friday: 8:00 AM - 5:00 PM (GMT)
Saturday: Closed
Sunday: Closed

Note: For critical system outages, security incidents, or urgent leave request issues, please contact info@csirstrategicplan.org for emergency assistance.

Reporting Issues

How to report technical problems with the Employee Portal

Information to Include

When reporting an issue, please provide the following information to help us assist you quickly:

Your Staff ID and name
Description of the problem or error
Which feature you were using (login, leave requests, skeletal staff, profile, etc.)
Steps to reproduce the issue (if applicable)
Error messages or codes displayed
Screenshots or screen recordings (if possible)
Browser and operating system information
Time and date when the issue occurred

Issue Priority

Critical

System-wide outages, security breaches, data loss, inability to submit urgent leave requests

High

Cannot access portal, leave request submission fails, skeletal staff features not working

Medium

Minor feature issues, display problems, workarounds available

Low

Cosmetic issues, enhancement requests, minor usability concerns

Common Troubleshooting

Solutions to frequent Employee Portal issues

Login Issues

Verify your Staff ID and Surname are entered correctly (check for typos and case sensitivity)
Ensure you receive and enter the verification code correctly from your email or phone
Check that your contact information (email/phone) is up to date in the system
Clear your browser cache and cookies
Try using a different browser or incognito/private mode
Ensure your account is not locked or pending HR approval
Wait a few minutes and try again if verification code expires

Leave Request Issues

Verify all required fields are filled correctly (dates, leave type, etc.)
Check that leave dates do not conflict with existing requests
Ensure you have sufficient leave balance
Refresh the page if leave balance doesn't update
Contact HR if leave request doesn't submit or appears to fail

Performance Issues

Clear browser cache and temporary files
Close unnecessary browser tabs or applications
Check your internet connection speed
Disable browser extensions that might interfere
Update your browser to the latest version
Try accessing during off-peak hours if experiencing slow performance

Display or Formatting Issues

Refresh the page (Ctrl+F5 or Cmd+Shift+R for hard refresh)
Check browser zoom level (should be 100%)
Update your browser to the latest version
Try a different browser to isolate the issue
Clear browser cache and reload the page

System Requirements

Recommended browser and system specifications for the Employee Portal

Supported Browsers

Google Chrome (latest version) - Recommended
Microsoft Edge (latest version)
Mozilla Firefox (latest version)
Safari (latest version, macOS/iOS)

JavaScript must be enabled for the Employee Portal to function properly. Cookies must be enabled for session management.

Minimum Requirements

Modern browser with HTML5 support
Stable internet connection (minimum 1 Mbps recommended)
Screen resolution: 1280x720 or higher
Cookies and JavaScript enabled
Access to email or phone for verification codes

Escalation Procedures

When and how to escalate Employee Portal issues

If your issue is not resolved through standard support channels or if it requires urgent attention (especially for time-sensitive leave requests or skeletal staff submissions):

Contact your immediate supervisor or department head
Escalate to the HR department if related to leave requests or employee data
Escalate to the IT department manager for technical issues
For critical system issues, contact the system administrator directly
In case of security incidents, follow CSIR's security incident reporting procedures immediately

Technical Support